Returns & Exchanges

Our Return and Refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Items that have been customised for you (re-sized, or changed) can not be returned, and the cost to certify gems cannot be returned. 

All items that have not been made to order may be returned for a full refund within 30 days of receipt. For any resizing done, £50 will be deducted from your full refund. If you are unsure about your purchase, please contact us within 30 days of receipt to discuss the return or exchange.

Please be aware that antique jewellery must be treated with care and is not suitable to be worn while swimming, showering, playing sport or doing manual work.

 Customers must contact us prior to shipping. To return your product, you should email stephanie.lorimer@gmail.com and mail your product to: 

S. Lorimer

Lorimers

5 Wilson St

Omakau

Central Otago 9352

New Zealand

You will be responsible for paying for your own shipping costs for returning your item. We recommend sending via a trackable shipping service otherwise we cannot guarantee we will receive your returned item. Shipping costs are non-refundable.

We do not offer free return shipping on NZ or international orders. International customers are responsible for insured returned shipments, as well as all duties/taxes/tariffs that Lorimer Jewellery might incur by receiving the return. This cost will be deducted from the full refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.